A place with a big heart in a world-class destination improves internal services that customers and participants love


Geoff Donaghy, CEO of ICC Sydney and ASM Global Group Director – Convention Centers (APAC), Geoff Donaghy said that by offering ever better world-class services in an exceptional destination, the venue was welcoming an increasing number of business events in a revitalized city.

Sydney International Convention Center (ICC Sydney), managed by Global ASMsaid the passionate professionalism of its staff, world-class in-house service delivery and focus on a more sustainable industry were behind their 99% guest and 99% delegate satisfaction ratings.

Located in one of the most famous, stunning and visited cities in the world, ICC Sydney has expanded its in-house culinary and audiovisual services, invested in the development of new client tools to optimize event planning and expanded partnerships within its Legacy program. , which aims to reduce the environmental footprint of events and produce positive social impacts in the Sydney community.

CEO of ICC Sydney and Global Group Director ASM – Convention Centers (APAC), Geoff Donaghy said by offering ever-better world-class services in an exceptional destination, the venue was hosting an increasing number of business events in a revitalized city.

“The ICC Sydney team is delighted to welcome a growing number of international delegates to our diverse and vibrant city and unparalleled location. And our customers and their event attendees – both of whom have a 99% satisfaction rating – report extraordinary experiences on our site.

“When hosting events at ICC Sydney, guests can expect a world-class experience, with access to in-house services that put the delegate first,” said Mr. Donaghy.

Managing Director and Owner of ICMS Australasia, Emma Bower said the venue’s hosting of its first international event since the start of the pandemic, the 2022 International Conference on Soil Mechanics and Geotechnical Engineering, was exceptional.

“ICC Sydney has been extremely flexible and supportive over the past six years and throughout the pandemic. No other venue in Sydney is able to cope with such a large international conference and its demands, including the hybrid – everything is under one roof, with an abundance of accommodation on its doorstep,” said Mrs. Bowyer.

Event planners can hold their events in a consistently thriving venue offering world-class culinary, audiovisual and sustainability services, backed by its experienced and passionate team, backed by a rejuvenated city surrounding Australia’s premier events district .

Clients and delegates love ICC Sydney:

  • Award-winning AV services and event planning innovations
  • ICC Sydney has enhanced its event planning services and in-person attendee experiences with high-tech planning and audio-visual solutions.
  • Increased ways to reduce the environmental footprint and increase the social impacts of events
  • In line with ASM Global ACTS’ global sustainability and equity agenda, ICC Sydney has enhanced its CSR best practice agenda, exploring new avenues for event organizers to leave a positive legacy through their events .
  • Culinary services that celebrate local ingredients and the best of the region

ICC Sydney’s culinary services enhance attendees’ in-person experience through menu selections that connect visitors to the venue’s unique location.

Speaking to the IMEX America professional event, director of corporate affairs, communication and sustainable development Glass Samantha said, “ICC Sydney is driving the constant evolution of our premium services, including our Legacy program, to meet the changing needs of our customers. By living our More Than a Venue promise, we help enrich business event experiences while driving positive change in our communities – all supported by our in-house team of passionate event professionals.

“We bring this vision to life in many ways, from presenting guests and delegates with authentic Sydney experiences, from First Nations cultural performances to working with local charities to minimize food waste or re-use leftover furniture. to give young artists or entrepreneurs the opportunity to take to the stage of our international room. This depth of connection proves that ICC Sydney is more than a historic place – it is a central part of the community,” said Mrs. Glass.


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