Aya Shillingford was trying to go to Spain for New Years Eve with her partner and a few friends. She made it to the plane before she was told her passport was no longer valid.
Aya said, “We got to the airport on time, went through security and dropped off our luggage.
“Two staff members – at security and at the flight gate – had already checked our passports and had not raised any issues.
“But when we got on the flight, suddenly there was a lot of commotion.
“A member of the Jet2 staff took my passport and said ‘I’m sorry but you can’t fly, this was issued over 10 years ago.’
“Then we were taken off the plane while walking to the airport. Everyone was looking at us.
DO NOT MISS
The problem with Aya’s passport was that it had been issued over 10 years ago.
While the document’s expiration date was June 28, 2022, that made it invalid for travel within the EU.
British passports were valid until their expiration date when the UK was part of the EU.
Since Brexit, however, Britons are now ‘third country nationals’ and there are new rules for holidaymakers.
On the government website, it says: “Your passport must be less than 10 years old on the day you enter (check the ‘date of issue’).
A spokesperson for Jet2 said, “We always follow the government’s advice regarding the validity of passports and remind customers to check the validity of their passport in our communications prior to departure.
“We also direct them to our Travel Conditions page on our website, where they can find more information on how to ensure their passport is valid for travel and in accordance with government advice.
“Unfortunately, Ms. Shillingford’s passport was not valid for travel, and our teams noticed this before boarding.
“We would like to apologize to Mrs. Shillingford for this experience.”