KLM Flight Cancellation and Refund Policy – How to Cancel | Digital public place

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The KLM flight cancellation policy states that you can cancel your KLM flight and get a full refund (without flight cancellation penalties or administration fees) under the following conditions:

You canceled a flight to / from the US within 24 hours of purchasing your ticket, provided you booked it online through the US KLM website. This applies to all types of tickets. Your flight has been canceled and you have decided not to take the alternative flight. KLM has rescheduled your flight and it no longer suits you. Your ticket conditions allow you to opt for a refund (i.e. you hold a fully flexible ticket in any travel class. You canceled your flight to Europe because it was delayed by more than 90 minutes and your other flights were booked on the same day You canceled an intercontinental flight delayed by more than 3 hours A passenger on your booking has died You have been refused a visa You have been refused when boarding a confirmed ticket.

The cancellation conditions for your KLM plane ticket will be mentioned in your booking confirmation email. You can also access it online through My Trip.

To note. If you purchased your ticket from a third party such as a travel agency or website, contact them directly to cancel and refund your ticket.

KLM 24-hour cancellation policy

KLM’s 24 hour cancellation policy applies to all flights to / from the United States. This is in accordance with the policy of the United States Department of Transportation for all flights to or from the United States.

Under this policy, you are entitled to a full refund if you:

Book a flight to / from the United States, and book it online at KLM.us, and cancel it within 24 hours, and request a refund

In the subject line, mention Customer First Program and include your name, flight number, date and reservation number in the email.

Flexibility — A cheaper alternative to change flights

KLM’s Flexibility service option allows holders of Light or Standard tickets to:

Change your flights up to 3 times, up to 48 hours before departure, at no additional cost. Change the date, time and / or destination of the trip to Europe at no additional cost.

You can purchase Flexibility only if:

You book your ticket online. You are flying in Europe. Your flight departs after 10 days or more Flight booking change options with KLM

KLM’s post-COVID booking change and refund policies allow you to change your flight booking (i.e. change your travel dates and / or destination) or request a refund, as explained below.

If you are traveling to a country where a travel ban has been issued, you can: However, if you book your ticket to travel 30 days before or after your original travel date, a fare difference may apply. Change your travel destination for the full value of your ticket (at no additional cost), subject to any fare difference that may apply Request a refund Refund will be issued in the form of a travel voucher. travel voucher online (you will receive it by email within 2 days) or get a cash refund on your travel voucher.You can use your travel voucher as follows: If it was issued between March 1 2019 and December 31, 2020, you can use it until December 31, 2021 on KLM, Delta Air Lines, Air France and Virgin Atlantic. If it was issued on or after January 1, 2021, you can use it for up to 1 year from the date of issue. Even after its expiration date, provided you have booked a flight before its expiration date.

If the value of your travel voucher is greater than the price of your new ticket, the remaining amount will be converted into another travel voucher.

If your flight has been canceled by KLM, you can: Change your travel dates free of charge. Rebook your new flight free of charge (in the same travel class) if there are 30 days before or after your original flight date. However, if you make a new reservation after this period, a price difference may apply. Change your travel destination for the full value of your ticket (at no additional cost), subject only to the fare difference that may apply. Request a refund The refund will be made via a travel voucher. You can request a travel voucher online (you will receive it by email within 2 days) or get a cash refund on your travel voucher. You can use your travel voucher as follows: If issued between March 1, 2019 – December 31, 2020, you can use it until December 31, 2021 on KLM, Delta Air Lines, Air France and Virgin Atlantic. If it was issued on or after January 1, 2021, you can use it for up to 1 year from the date of issue. Even after its expiration date, provided you have booked a flight before its expiration date.

If the value of your travel voucher is greater than the price of your new ticket, the remaining amount will be converted into another travel voucher.

If your flight has not been canceled but you decide to postpone your trip, you can only change (but not cancel) your booking (i.e. change your travel dates and / or destination), at provided you do so before the scheduled departure of your flight. If you have booked your ticket by December 31, 2021, you can: Change your travel dates free of charge (only the fare difference, if any, will apply). Change your travel destination for the full value of your ticket (at no additional cost), subject only to the fare difference that may apply Request a refund Refund will be made by way of a travel voucher. online travel voucher (which you will receive by email in about 2 days) or get a cash refund on your travel voucher.You can use your travel voucher as follows: If it was issued between March 1 2019 and December 31, 2020, you can use it until December 31, 2021 on KLM, Delta Air Lines, Air France and Virgin Atlantic. If it was issued on or after January 1, 2021, you can use it for up to 1 year from the date of issue. Even after its expiration date, provided you have booked a flight before its expiration date.

If the value of your travel voucher is greater than the price of your new ticket, the balance amount will be converted into another travel voucher.

If you have booked a ticket for a flight departing on or after January 1, 2022, you can: Change your travel dates free of charge (only the fare difference, if any, will apply). Change your travel destination to the full value of your ticket at no additional cost, subject only to the fare difference that may apply, and use that value against new tickets on KLM, Delta Air Lines, Air France and Virgin Atlantic. Request a refund if your fare conditions allow it, as indicated in your ticket confirmation email. How can I modify / book my flight on KLM?

You can change and book your KLM flight in one of the following ways:

Online via the KLM website

(via My Trip) Via the mobile application By phone (+ 1-866-399-0587) Via social networks Via a KLM ticket office Via your travel agency

If you want to book an award ticket, you will need to contact Flying Blue customer service.

How can I request a refundable voucher from KLM?

Refundable vouchers can be used to book a flight or get a cash refund if your flight did not go as planned. If your voucher is refundable, the word Refundable will appear on it.

If you have any questions, please contact the KLM Customer Contact Center in your country.

How to cancel KLM reservations To cancel a flight booked directly through the official website, mobile app or KLM ticket office, request a refund online. This will cancel all flights in your reservation. To cancel a flight booked through a travel agency, contact your travel agency directly. After you have canceled your flight reservation, you will receive a confirmation email. All flights on the reservation will be canceled. The refundable amount will be credited to the account you used to purchase your ticket, or converted into a flight voucher for future use, depending on your fare type and time of cancellation.

You can change your KLM reservations online, by phone and on social media

Depending on the fare conditions of your ticket, KLM allows you to modify your flight reservations in the following ways:

Online By phone (+ 1-866-399-0587) via WhatsApp

(send an SMS to +31206490787) via social networksFacebookMessengerTwitter

How can I change my KLM flight booking online?

You can change the date, time and / or destination of your KLM flight online at KLM.com.

To change your KLM flight booking online:

Go to the official KLM website: www.KLM.com Click on the My trip tab

If you have already checked in, you will need to cancel your check-in via the Cancel your check-in option in the Check-in tab Access your flight details Click the Edit flights button Find and select the date and time of your preferred flight, and / or destination Choose your additional options or request a refund for any additional options you may have booked on your original flight Confirm your flight change

(pay all applicable fees through your preferred payment method; any overpayment will be refunded and / or settled via vouchers)

You will immediately receive a confirmation email with your new travel itinerary, which you can also view on your My Trip page, including through your mobile app.

You can also change your KLM flight (s) via the mobile app. If you have any problems or don’t know what to do next, contact KLM customer service for assistance.


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